Jira Service Management

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Any emergency maintenance is exempt from this stipulation.</p> \n<p>View this notification in full on our status page <a href=\"https://status.encoded.co.uk/incidents/qkjd87m61sgv\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a> </p>","translations":{"en-GB":{"helpCenterTitle":"Welcome to the Encoded Service Desk","sharedPortalName":"Encoded Service Desk","announcementHeader":"Annual freeze period 2021/2022","announcementMessage":"Soft Freeze: 6th December 2021 - 12th December 2021\nHard Freeze: 13th December 2021 - 9th January 2022\n10th January 2022 onwards: Normal operations resume.\n\nSoft freeze:\nSmaller updates and configuration changes may still be possible during usual work hours within this period, however no new service releases or code updates will be possible during this period unless via prior agreement.\n\nHard freeze:\nNo changes will be made to Encoded's systems and services. Any emergency maintenance is exempt from this stipulation.\n\n\nView this notification in full on our status page [here|https://status.encoded.co.uk/incidents/qkjd87m61sgv] ","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#1703b1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/87b7df07-0f3d-4e57-afbb-e277a71b7a3f/image?token=eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcLzIwMTkwMjI3VDA0MjUxMiIsImFsZyI6IlJTMjU2In0.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiNjgyYzJkOTMtNjMwMS00ZWFjLWEzMWEtMTUwN2M5M2RmZTAxIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6ZmlsZTo4N2I3ZGYwNy0wZjNkLTRlNTctYWZiYi1lMjc3YTcxYjdhM2YiOlsicmVhZCJdfSwibmJmIjoxNjM4MjI5OTQ5LCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2MzgyMzA1NDksImlhdCI6MTYzODIyOTk0OSwianRpIjoiYmM3NWFkNWItYzRjNi00NzY5LWI4MWUtNTBhZjQ0YWYxZjNlIn0.qfCckhSzcx4VW7QLp1VGo_XJ6SNcQdICZvs30W_Y4LysreH6_GLGDD2BjnbHl1H3sIuCvHPMQKuasvjKuAOd26RZAiAa0Tg1nU4AQR-nN0anfzovqbzHPv5rA-Yw1ar8FmDn26kRWdW0l4UOlnc-MqrO7Pa-awKISNCgsxdhFq-7Ys3pT8rR4H9k0bvlQrIbINoyH-v88iRvrLxVv0XrTS72lZ21mZ3xY6DVSZox2BY2KcKpzBw4b9HpG7XZu_ftY-aaTW-hWLZkdj-Sno_rI4kHNnRwQa2OAoIS9e7a97pN156HeoY13vdZ79ZX46Ce9onxsEUWbG2_G744d9D2Yw&client=682c2d93-6301-4eac-a31a-1507c93dfe01&issuer=micros-group%2Fjira&height=300&mode=fit","bannerMediaApiFileId":"87b7df07-0f3d-4e57-afbb-e277a71b7a3f","useDefaultBanner":false,"isBannerAvailable":true},"sharedPortal":{"name":"Encoded Service Desk","description":"<p>Welcome to the help center - we're here to help! 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