{"xsrfToken":"6880b1158f24a88755e05d210b1aed6e454cc400_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ab99751d-06f0-43f9-bc0b-083cbc19b6dd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODJjMmQ5My02MzAxLTRlYWMtYTMxYS0xNTA3YzkzZGZlMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFiOTk3NTFkLTA2ZjAtNDNmOS1iYzBiLTA4M2NiYzE5YjZkZCI6WyJyZWFkIl19LCJleHAiOjE3MDIyNDA2NzksIm5iZiI6MTcwMjI0MDA3OX0.8QJr_W45zjBccY6JR8Z-UsZUmORNiyLzmiud0NruBBM&client=682c2d93-6301-4eac-a31a-1507c93dfe01&mode=fit","logoId":"ab99751d-06f0-43f9-bc0b-083cbc19b6dd","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Encoded Service Desk","sharedPortalName":"Encoded Service Desk","userInitialAnnouncementHeader":"Seasonal freeze period 2023 / 2024","userInitialAnnouncementMessageWiki":"<p>To ensure that no changes are made to our systems that could affect the usual quality of service to our customers at a time where services are particularly busy, we will be limiting the release of new services and major service updates over the seasonal period.</p>\n<p>Encoded's annual freeze period will be split into the following stages:</p>\n<p>Soft Freeze: 4th December 2023 - 11th December 2023<br> Hard Freeze: 12th December 2023 - 7th January 2024<br> Normal operations resume: 8th January 2024</p>\n<p>Soft freeze:<br> Smaller updates and configuration changes may still be possible during open office hours within this period, however no new service releases or code updates will be possible during this period unless via prior agreement.</p>\n<p>Hard freeze:<br> No changes will be made to Encoded's systems and services. Any emergency maintenance is exempt from this stipulation.</p>","translations":{"en-GB":{"helpCenterTitle":"Welcome to the Encoded Service Desk","sharedPortalName":"Encoded Service Desk","announcementHeader":"Seasonal freeze period 2023 / 2024","announcementMessage":"To ensure that no changes are made to our systems that could affect the usual quality of service to our customers at a time where services are particularly busy, we will be limiting the release of new services and major service updates over the seasonal period.\n\nEncoded's annual freeze period will be split into the following stages:\n\nSoft Freeze: 4th December 2023 - 11th December 2023\nHard Freeze: 12th December 2023 - 7th January 2024\nNormal operations resume: 8th January 2024\n\nSoft freeze:\nSmaller updates and configuration changes may still be possible during open office hours within this period, however no new service releases or code updates will be possible during this period unless via prior agreement.\n\nHard freeze:\nNo changes will be made to Encoded's systems and services. Any emergency maintenance is exempt from this stipulation.","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#1703b1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/87b7df07-0f3d-4e57-afbb-e277a71b7a3f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODJjMmQ5My02MzAxLTRlYWMtYTMxYS0xNTA3YzkzZGZlMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg3YjdkZjA3LTBmM2QtNGU1Ny1hZmJiLWUyNzdhNzFiN2EzZiI6WyJyZWFkIl19LCJleHAiOjE3MDIyNDA2NzksIm5iZiI6MTcwMjI0MDA3OX0.f3EXraGomsSAxOjILabf3pWOIQ-Cr-6BMlM1xjReDKU&client=682c2d93-6301-4eac-a31a-1507c93dfe01&height=300&mode=fit","bannerMediaApiFileId":"87b7df07-0f3d-4e57-afbb-e277a71b7a3f","useDefaultBanner":false,"isBannerAvailable":true},"sharedPortal":{"name":"Encoded Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://encoded.atlassian.net/wiki","kbLinkDomainURLs":["https://encoded.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-help_center","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-help_center\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-help_center\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-help_center\",\n \"key\":\"sd-portal-header-help_center\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.help_center\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/?xdm_e=https%3A%2F%2Fencoded.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-help_center&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3Y2I0MWJmMTNkZTk0YTIwMGIzMmU5NDdjZGIxYTgxZWJhZDI4N2M5YmE5NjEyN2M2YzA4YWNlYzdmNThkYjMwIiwiaXNzIjoiYWNkNTRiOTctYTRkZS0zOTY4LWE2YzYtMDQxMDI3ZDcwYmRmIiwiY29udGV4dCI6e30sImV4cCI6MTcwMjI0MDk3OSwiaWF0IjoxNzAyMjQwMDc5fQ.y_2JdQbNzzF1FtEcRBMF-YsHWUAdB97sMo_Wp30Ge3k\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImFjZDU0Yjk3LWE0ZGUtMzk2OC1hNmM2LTA0MTAyN2Q3MGJkZiIsImNvbnRleHQiOnt9LCJleHAiOjE3MDIyNDA5NzksImlhdCI6MTcwMjI0MDA3OX0.26uDimO0Q3GXiHw6esSh3RCrjCcvTUpkGM0_kKGPsN0\", \"structuredContext\": \"{}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://encoded.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}},"featuredAndSortedPortals":{"portals":[{"id":"2","key":"enc","name":"Encoded Service Desk","description":"<p>Welcome! You can raise a Service Desk Ticket from one of the categories below.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","isFeatured":false,"rank":-1,"isPortalNotVisibleOnHelpCentre":false,"hiddenFromHomeScreen":false}],"sortBy":"POPULARITY","limit":15,"total":1,"isPortalHidingEnabled":true}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=encoded","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6880b1158f24a88755e05d210b1aed6e454cc400_lout","baseUrl":"https://encoded.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://encoded.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"682c2d93-6301-4eac-a31a-1507c93dfe01","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}